Support
Common questions
Why does Locked Out need Screen Time access?
It’s how iPhone lets apps lock other apps. Apple keeps your picks and usage on your device; Locked Out only sees minutes, never which apps you use.
Is the camera recording me?
No. Reps are counted live on your iPhone using Apple’s body-pose detection. No photos or video are saved or sent anywhere.
How do I earn more time?
Tap Earn more time, do the challenge shown (for example 15 squats) with your phone propped where it can see your whole body, and you’ll get coins. Spend them on 5, 15, 30 or 60 minutes.
How does bought time work?
Bought minutes count only while you’re using your picked apps, not while your phone sits idle. Each time option can be bought up to 3 times per lock; once you’re locked again, the options you used are back at midnight. You can buy up to 3 hours a day.
What happens to time I don’t use?
Unused minutes from your daily limit, and unused bought time, roll over to the next day, once. They don’t keep stacking after that.
My apps didn’t lock (or didn’t unlock).
Open Locked Out and check Profile → Permissions shows Screen Time as allowed. Locks can lag real use by about a minute. If it keeps happening, open Settings in the app, press and hold the version number, tap Share diagnostics and email it to us.
The camera isn’t counting my reps.
Stand 2–3 metres back so your whole body is in view, use good lighting, and follow the demo’s angle. Partial reps don’t count.
I got a new phone. Is my progress gone?
No. Sign in with the same Apple, Google or email account and your coins and minutes come back.
How do I cancel my subscription?
Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Locked Out. Deleting the app doesn’t cancel it.
How do I delete my account?
In the app go to Profile → Account → Delete account. This removes your account and progress from our servers.
I forgot my password.
On the Log In screen tap Forgot password, open the email on your iPhone and tap the link to choose a new one.
Still stuck?
Email support@lockedoutapp.site with your iPhone model, iOS version and what happened. Screenshots help.